Last updated July 2026
Agency account details (name, state, admin email, hashed password), caregiver records your agency enters (name, role, language, hire date), and training results (quiz scores, typed signatures, certificates). We do not collect or store client/patient data, medical records, or wage data.
Rosters pasted into the free gap report are processed in memory to generate the report and are not written to a database or log.
Caregivers access training through a unique link without creating accounts or passwords. Their quiz answers are graded server-side; only results are stored.
We do not sell or share your data. Payment processing is handled by our payment provider; we never see card numbers. Infrastructure providers (hosting, database) process data on our behalf.
If your agency enters a caregiver's phone number, we send that caregiver text messages only about their assigned training (for example, a monthly link to their required module). We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Message frequency is typically one to two texts per month. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
Completed training records are retained so they remain available to your agency. You can export everything at any time. To delete an agency account and its data, email support@aideready.care and we will confirm and process the deletion.
Questions: support@aideready.care.